Dec 30 2008
Worst service ever
So a girlfriend and I went out on a date tonight. Just the two of us- to our favorite local place to eat. See, we had a taste for wings. We get them at a truck stop just a couple miles away. It’s one of the very few restaurants in New York that allow smoking inside, and it’s a place that is known for it’s hot cup of coffee and great service. Not tonight.
Our server was the only one on shift, and the place wasn’t busy at all. Good sign for us. Or so we thought. Apparently, she was in a bad mood. Or maybe it was just us. But I can tell you that this girl cannot love her job at all. If she did, she would realize that being a waitress is all about customer service. You make 2-3 bucks an hour and the rest is all tip based. I know what she makes because I used to work there. I know that pay checks usually average around 25 bucks a week. But I’ll tell you that I never had a problem making money there. The customers want good service. Even if the food is bad (which it is great there), great service will prompt a customer to give a place a second try. Perhaps she doesn’t need her job (or the money) because she obviously didn’t care about making any money tonight.
She didn’t greet us- literally walked over to the table, stuck menus in our faces and said “What do you want?” My girl said “Pepsi.” Our serve said “Coke” and looked at me. I said “Coffee?” And she walked away. When she came back 5 minutes later with our drinks, she put them on the table and walked away. About ten minutes later, she came back and said “Are you ready to order yet?” So, we gave her our order. She took it and walked away. While my girl and I sat at the table and talked, the server shouted across the restaurant to someone who worked there but was off the clock and said “No she F’n won’t.” Which is very very very unprofessional. I don’t care what kind of job you do or where you work- but using that kind of language is unacceptable. She also threw a creamer at the same employee from across the room, and it landed on the floor where it stayed until she stepped on it and splattered it on the floor. Where it stayed until after we left (I’m assuming it was cleaned up after we left). Our food came then, in which we asked for a side of ranch to go with our fries and and she rolled her eyes and started to leave when my girl asked for clean silverware- since there was food stuck to hers. The server grabbed the silverware out of her hand and stomped away (like a child would). When she brought clean silverware back, she threw it on the table and walked away. About 10 minutes later, she approached the table behind me and said “Would you like more coffee babe?” And I said yes. :) Now she wasn’t talking to me, but my cup was empty and had been since about 5 minutes after she took our order. I got my cup of coffee. She sat at a table with another customer then and talked about how she was so tired and sick of the bullsh*t. Again…..very unprofessional- especially considering we could hear it clearly from across the restaurant. We were not impressed. In the mean time, we sat and picked at our food- completely appalled at her behavior. Our drinks were gone- and for 25 minutes, we tried to subtly alert her to the fact that we were in need of more. About an hour after our food arrived, she stopped talking to the people she works with and stopped fooling around long enough to approach the table and say “You guys gonna need boxes?” And my girl said “Yeah, and can we get drinks?” The boxes and the coke were brought to the table. She went back for the coffee pot then and brought it back. I received my cup of coffee. In my lap. She said “Oops, sorry.” And walked away. Hot coffee in my lap, on the table and on my bench seat, she walked away. She did not return to so much as offer assistance. She just pretended it was all okay.
I was done at that point. I paid the bill- not one penny more than was owed for the food- and we left. But not before stopping to talk with the manager and to tell him we would be calling the owners in the morning.
I just have to say that while I can be bitchy…..I do not mess with people who touch my food. I am the girl that won’t even send it back if it’s wrong for fear of what they will do to my food. I was polite and nothing less. I was offended and will not return there if they do not rid themselves of her. And, I will tell everyone I know about it if they do not get rid of her. Why? Because people go out to have a good time together. This girl had the potential to ruin our entire evening. I would not want to subject anyone I know to the kind of treatment I got there tonight. We’ll see what happens.
